Updated: 1st December 2020

Following the government announcement on the 23rd November 2020 Salop Leisure’s customer facing retail operation will Open from 9am Wednesday 2nd December. The Plant Centre (Love Plants) will also be open 9am to 5pm Monday to Saturday & 10am to 5pm on Sundays. And Love Coffee will also be open 9am to 4pm Monday to Saturday & 10am to 4pm on Sundays.

We are pleased to be opening all departments at Salop Leisure, we have taken extra care and attention to ensure that all social distancing measures are in place. And we ask all visitors to abide by these measures.

The following departments will be open from Wednesday 2nd December from 9am

Touring Caravan Sales

Motorhome Sales

Holiday Home Sales

Touring Aftersales

Holiday Home Aftersales

Accessory Shop

Love Plants

Love Coffee – (one household only per table)

Love2Stay

LoveFitness

Storage

Back to normal winter hours of 7:30am to 5pm 7 days a week

Salop Leisure Machynlleth (Wales)

Salop Leisure Machynlleth is open and operating

Monday – Friday 9am – 5pm

Saturday 10am – 4pm

Sunday 11am – 4pm

Salop Leisure Machynlleth will be closed for Christmas from Friday 18th December and will re-open Monday 4th January.

 

We look forward to welcoming you back to Salop Leisure from Wednesday 2nd December.

Thank you

Salop Leisure

 

 

Updated: 3rd November 2020

Following the government announcement on the 31st October 2020 Salop Leisure’s customer facing retail operation will close from 5pm Wednesday 4th November until Wednesday 2nd December 2020, however the holiday home and touring /motorhome aftersales departments will remain open as detailed below. The Plant Centre will also be open 9am to 4pm Monday to Saturday & 10am to 4pm on Sundays.

These closures are unfortunate but as a company we of course continue to support the government advice, with our priority being the safety and wellbeing of our staff, customers and the local community.

We are open as normal until 5pm on 4th November, so if you have any current appointments made with either our sales our after sales departments, please continue to attend following current social distancing measures.

The following departments will be closed from Wednesday 4th November at 5pm

Touring Caravan Sales - Telephone and email enquiries welcome, live video demonstration available.

Holiday Home Sales - Telephone & email enquiries welcome, live video demonstration available.

Accessory Shop

Love Coffee

Love2Stay

LoveFitness

The following departments will remain open with restrictions

Love Plants Open following all social distancing measures - Mon – Sat 9am – 4pm, Sun 10am – 4pm

Touring Aftersales – Open for appointments

Holiday Home Aftersales – Operating as normal, 9am – 4pm Mon - Fri

Storage

Access limited to the hours of 9am to 4pm

Salop Leisure Machynlleth (Wales)

Salop Leisure Machynlleth will remain closed until Monday 9th November following the current firebreak lockdown in Wales.

We look forward to hopefully welcoming you back to Salop Leisure from Wednesday 2nd December. We will continue to regularly update our friends of Salop Leisure so please keep an eye out

Stay home, stay safe and protect the NHS

Thank you

Salop Leisure

 

Updated 20th October 2020

Firebreak Lockdown Wales

On 19th October the Welsh First Minister, Mark Drakeford, announced a time limited firebreak lockdown covering the whole of Wales from 6pm on Friday 23rd October to the morning of Monday 9th November.

All non-essential retail and all hospitality businesses have to close during this period and no indoor or outdoor gatherings of people who do not live in the same household will be allowed.

Following this announcement, Salop Leisure in Machynlleth will close to the public from 5pm on 23rd October and reopen on Monday 9th November.

Our Salop Leisure dealerships in Shrewsbury and Stourport remain fully operational and open as usual.

Should you need to contact us with any questions related to our Machynlleth branch, please call our head office in Shrewsbury.

 

 

Updated 29th September 2020

Love Coffee

We are pleased to be able to now offer indoor and outdoor seating at Love Coffee, we have out the following procedures in place to ensure the safety of our staff and customers:
We will be following the strict government Covid 19 hospitality guidance.

  • We ask all our visitors to follow the signage that will always be clearly on display and to adhere to all measures and keep 1m+ apart.
  • Hand sanitiser will be available at the entrance to the coffee shop we ask all customers to use this on entry and exit.
  • Always continue to wear a face covering until seated

The following procedure is in place for ordering:

  • NHS Track and Trace app Check in using the QR code at entrance.
  • Select a table
  • Take note of your table number
  • 1 person from your table to order at the till – details will be taken during ordering for NHS track, trace and protect requirements
  • Return immediately to your table and we will bring your order to you
  • Card payments only

Opening times:

Monday to Saturday 9am - 4pm
Sunday 10am - 4pm


Accessory Shop

We will be following the strict government Covid 19 retail guidance. We ask all of our visitors to follow the signage that will be on display and adhere to all measures and keep 1m+ apart at all times. A one way system will be in place to reduce the risk of customer cross over, please ensure that you follow the markers on the floor.
Hand sanitiser will be available at the entrance to the accessory shop we ask all customers to use this on entry and exit.

Facemasks

Wearing a face covering in shops and supermarkets in England is to become mandatory from 24 July. Whilst visiting our accessory shop and retail space please follow this mandatory ruling from the government and wear a face mask. In addition to screens our staff will now be wearing face coverings in all enclosed customer areas.

Salop Leisure & Covid-19

We all recognise that until a vaccine is developed there will be a requirement for continued measures to prevent the spread of the virus.

Social distancing measures will be in place at all Salop Leisure dealerships along with contact reducing measures, for protection of you & our employees. As a socially responsible organisation and a passionate flag bearer for the caravan industry changes to the customer experience when purchasing a caravan or motorhome are needed until a vaccine has been developed and available to everyone.

With this in mind, and most importantly with the health and wellbeing of our customers and staff paramount, below is our policy and detail of our virus specific risk assessment and the measures to be taken.


Objectives of Covid-19 Policy & Risk Assessment

Ensure a safe environment for employees, customers and other visitors to the premises

Provide reassurance to employees and customers that appropriate steps have been taken to maintain a clean and safe environment

Demonstrate to all stakeholders that Salop Leisure is prepared for any easement/adaptation of existing coronavirus safety measures

As required by Government guidance, we will undertake a full risk assessment to put in measures and safeguards appropriate for our premises.

Scope of Considerations

We will continue to determine who should return to work and when in light of ongoing and changing government guidance, as well as existing legal health & safety obligations to ensure necessary support for any individuals with special circumstances, i.e. employees who classify as ‘high risk’. NB working from home if at all possible remains Government’s advice.

We will ensure clear messaging for staff and customers – online and on arrival – communication is essential – see below.

We have clearly set out the experience customers will have on site and what needs there are for staff, including training.

Protocols for all deliveries to site, by 3rd party or other have been considered.

We have a clear policy and process to deal with staff or customers displaying symptoms on site and clear policies on shielding of vulnerable staff or, in the event, customers. There are also needs for appropriate protocols for suppliers – inbound and outbound deliveries in accordance with Government guidelines

There must be clear communication to customers, employees and other visitors to site. This will need to be done in advance of any return to work or visit to the premises.

Colleagues will be briefed ahead of re-opening or returning to work on new procedures – online and through other communication as appropriate and appropriate training provided to colleagues before reopening and also in the event of guidance changing/evolving. Communication should be given to customers ahead of their visit on what to expect – eg online, and in any marketing materials, on arrival along with signage and posters in place to remind customers to observe social distancing measures, markers in place, as necessary, to direct customers on where to go and 2m distancing etc along with posters in appropriate areas providing guidance on use of sanitisers, hygiene and all facilities etc.

Measures for Considerations

Social Distancing
i. Provide clear guidance to customers and staff - signs, markers, posters – regarding the need to maintain 2m social distancing, wherever possible, in line with government guidance
ii. Introduce one-way systems for entrance and exits, i.e. door and corridor markers
iii. Consider staff transport issues especially if car sharing or using public transport
iv. Implement process to manage “walk ins” to ensure social distancing
v. Avoid any bottlenecks either on arrival or on premises.
vi. Provide guidance on greetings – zero contact i.e. no handshakes, elbow bumping etc.
vii. Maintain social distancing throughout premises (i.e. showrooms, technical sites, office spaces, waiting areas, toilets etc.). Where this is not possible, consider what additional steps are required
viii. Careful management of sales staff with customers – request customers only attend in small groups (e.g. no more than two persons, wherever possible)
ix. Minimise off-site journeys for all staff and limits to on-site access
x. Test Drives - No accompanied test drives – trade plate usage permitted
xi. Workshop distancing – consider flexible hours, a drop box for caravan/motorhome keys, restrictions of access
xii. Office and other area – consider layout, avoid face to face configuration, no desk sharing, avoid touching/ sharing the same objects or equipment where possible
xiii. Toilets and other communal areas – clear guidance on social distancing measures, remove newspapers, magazines, vending machines etc.
xiv. Cessation of other complimentary services e.g. removal of children’s play areas

Sanitisation and Hygiene
i. Clear guidance for employees and customers on hygiene for people, property and caravans
ii. Regular sanitisation of all facilities, surfaces etc. including, but not limited to: smart phones, desk phones, printers, payment devices, computers, door handles, intercoms etc.
iii. Ensure sanitising hand gel is available at entry points, desks, service areas, waiting area, toilets
iv. Recommended - liquid soaps (not solid soaps), disposable paper towels instead of hand dryers
v. No provision of refreshments to customers until wider lockdown measures released (e.g. coffee shops open); then single use items only
vi. Regular cleaning / disinfecting of tooling pre and post use, keys, pens etc.
vii. Regular cleaning / disinfecting of caravans - clean the contact surfaces in the unit interior after each inspection or use disposable protective covering to all contact points.
viii. Showroom and display units to be locked and protocols introduced for moving and viewing
ix. Ventilation of premises and caravans – maximise ventilation of the premises, wherever possible. Ventilate caravans after each viewing and before any delivery / handover

Use of Protective Personal Equipment (PPE)
i. Consider what, if any, appropriate PPE and materials is to be made available to customers on arrival
ii. Drivers to be provided with, and advised of appropriate use of, equipment and sanitisation products when undertaking a delivery
iii. Provision of appropriate PPE to staff if social distancing and other measures cannot be maintained.
iv. Consider utilisation of clear glass/Perspex screens between customers and employees, or between employees, if appropriate (NB if social distancing measures cannot be maintained)
v. Consider temperature checks for employees prior to the start of work
vi. Disposable covers in workshops to be considered

Digital and other additional mechanisms
i. Maximise online presence – clearly communicate the consumer experience being offered
ii. Strongly advise the use of appointments for sales and aftersales (NB flexibility for emergencies)
iii. Removal of all physical material – e.g. brochures, magazines, newspapers
iv. Utilisation of live (e.g. pre-visit video calls) and recorded video technology for brochures, caravan demonstrations and handover guidance
v. Online Sales – customer collections (so called ‘click and collect’).
vi. Collection and delivery service (from / to a customer’s address) for Aftersales and sales if appropriate (local discretion)
vii. Part Exchange – use digital technology and follow all social distance, sanitisation and PPE guidance as appropriate
viii. Use electronic payments only (e.g. credit card, bank transfers)
ix. Use of digital signatures and paperwork if possible but if unavoidable, avoid sharing pens or hard copy documents
x. Clear protocol for inbound and outbound goods (drivers to stay in vehicles, limit interactions)
xi. Assess workforce rotas and shift operation (pairing system if appropriate) to limit interaction.
xii. Encourage online “virtual” meetings rather than face to face
xiii. Be mindful of the differing needs of your workforce and consider any measures that may need to be put in place to support certain individuals to help prevent accidental discrimination, i.e. reasonable and necessary adjustments for disabled workers